Frequently Asked Questions

How much does shipping cost? It's free for orders over €49. Below this threshold, the cost is calculated at checkout.

How long does delivery take? Processing takes 1-3 business days, and delivery usually within 7-15 business days.

Can I track my order? Yes, you'll receive a tracking code via email as soon as your order is shipped.

Can I return a product? Yes, you have 14 days from delivery to return the product, provided it is intact and unused.

How do I request a return? Email info@yurarishop.com with your order number, and we'll guide you through the process.

What if it arrives damaged? Contact us within 48 hours with a photo: we'll resolve it immediately.

What payment methods do you accept? Credit and debit cards and major secure payment methods, directly at checkout.

Is payment secure? Yes, checkout is protected and encrypted by Shopify.

Is there a discount code? Yes: use YURARI10 for 10% off your first order.

Do you offer gift wrapping? Every order is carefully packaged, perfect for gifting.

Do you have other questions? Email us at info@yurarishop.com. 🍵

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